Fortefi Self Service: Technology

HOW IS SELF SERVICE USED?
What tasks should be performed and what are the benefits to administrator and user?

The administrator can:

		Set the maximum retry count for answers during a password reset attempt.
		Set and enforce password policies.
		Set timeout limits on Fortefi Self Service.
		Define and configure the number of default questions which will be presented to the user.
		Configure the number of user questions which will be presented to the user.
		Fully audit all Self Service events.
		Configure automatic alerts and confirmations of Self Service events for administrators and users.

The user can:

		Define their own personal set of security questions and answers.
		Reset passwords without loss of time through reference to the busy IT Help Desk in the organization.

DATA SECURITY
Self Service has been designed to safely transport and store personal user information, specifically:

		Data Transfer
		All password data is encrypted before being transported across the Fortefi Framework. Traffic is passed between framework agents via a single configurable SSL port providing a robust, scalable architecture.
		Configuration Data
		All configuration data is encrypted and securely stored in framework manager databases with an MD5 answer hashing option.
		User Data
		No client code is installed so user data is never stored on the client, An Adobe Flash interface passes encrypted data to the agent via SSL.

PLATFORM SUPPORT
Self Service is built upon the Fortefi Framework, a scalable base that provides platform independence for all solutions in the Fortefi product suite.

Fortefi Framework - Platforms Supported

The entire product suite is securely administered from a central web console using a hierarchical domain management structure that allows online deployment and update of any Fortefi solution to any host with a couple of clicks.

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