Customer Service Putting Customers First

We believe that the success of our products depend on the support and training available to our customers, which is why we have a variety of service levels to meet your needs. Our professional Systems Engineers are available to assist you with your implementation, unique training requirements, and with any technical questions at any time during the installation and use of our solutions.

Fortefi provides world-class support services, providing the technical expertise that helps keep enterprise networks secure and user communities productive. Our customers come first, we aim to provide the best technical support as quickly as possible.

	WORLD-CLASS SUPPORT
		Experienced telephone assistance resolves issues quickly.
		Comprehensive electronic support provides solution options
		Automated updates keep your systems current and protect your security investment
		Flexible coverage options accommodate diverse business and budget requirements.

Fortefi is pleased to offer two flexible coverage options to cater for individual and specific support requirements.
	Gold Telephone Support between the hours of 8am – 6pm your local time Monday thru Friday. 24hr online access to our customer support portal, and e-mail incident support.	Platinum All Gold features with additional support system access and 24hr telephone support coverage: 24 x 7 x 365
For further information on our support services please

Tell us - we listen!

Customer Support has a new program designed to take your feedback around technical support services and use this data to develop a new model, that guides the way we do our business with our customers.

The Customer First Feedback program gives you a voice and an opportunity to impact support products and services.

If you have a specific support experience you would like to share, please send your feedback to .

We will aim to get back to you within 1 business day to follow-up.

Thank you